Shipping & Returns - Annabelle Losa Art

Shipping Info

I want you to be completely happy with your art if you have any questions then please do contact me annabellelosa@gmail.com. Every care has been taken to show the artworks accurately as possibly in regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices, and screen settings.

Prints:
Please allow 2 weeks for paper prints and 2-3 weeks for framed prints, as most are made to order. Small prints may ship flat while larger prints ship rolled in a sturdy mailing tube. Paper prints ship for free. Framed prints are wrapped and shipped in a box. Framed prints have a shipping fee due to the shipping fees of the framing service I use.

Originals:
Original paintings are safely wrapped and shipped in a box.

Refunds or returns:

You may receive a full refund if you want to cancel an order before it ships. Once it ships you must follow refund procedures. If your package is damaged in any way when it arrives, please take pictures of the box as they will be needed. Email me at annabellelosa@gmail.com as soon as you notice an issue so we can discuss a replacement or refund. You must contact me within 2 weeks of receipt in order to receive a refund. If an item arrives damaged, I will need photos for the shipping company. If a print or other product arrives in good condition but you are unhappy with your purchase, please contact me via email to discuss options.

If you are unhappy with your original painting purchase for any reason (this has not happened and I hope it does not) and you would like to return it, you must pay return shipping costs, return within 2 weeks of receiving it and it must arrive back to me undamaged in order to receive a refund. You will be liable for credit card fees when a refund is issued for an original painting or any item over £50. If you have any questions or concerns about any of these policies please reach out to me via email. My goal is that you will be enjoy my artwork for years to come and it will be an enriching visual image in your space that reaches others as well!

I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2-3 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements. We do not process orders or delivery on weekends or during public holidays.

How will I know when my item is shipped?
You will receive an e-mail informing you that the order has shipped. If you have any concerns regarding shipping, feel free to contact me.

Can I collect my artwork from your studio?
Yes, if you would like to collect in person you would be very welcome, it would be lovely to see you. Once you have placed your order I will email you and we can work out a time to meet.
If you live in the Margate area and you would appreciate a home delivery I will be happy to personally deliver your purchases to your door, just drop me a message when placing your order and we can arrange a convenient time.

Can you ship internationally?
Yes, I ship to most countries, although it will take longer to arrive depending on your location.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

What about Overseas Returns? Yes, I accept Overseas returns too. You have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days. Payment is refunded minus the cost of shipping and PayPal or other payment fees.

Do you offer a gift wrapping service?

YES I do – FREE of charge and all tied up with a colourful bow! Once you have paid for your item, just let me know that you want me to gift wrap it and send it to someone else – let me know their name, address and any message that you would like me to add to the card.

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